Frequently Asked ?'s
What is your cancellation policy?
Full refund if cancelled 24 hrs in advance (1 week in advance for groups of 6 or more).
Which eBike is best for me?
Riders shorter than 5'4" are usually happiest on the RadCity StepThru or the RadMini. If you're 5'2", super athletic, and ride a lot, then you might prefer the Rover...but you'll barely straddle the bar when you stop.
The Rover, with it's front suspension and bigger wheels is our smoothest ride. It's the "Cadillac." The Mini is more like a sports car. It has a little faster "get up & go" and a little rougher ride. The RadCity StepThru, with it’s swept back handlebars is best for those who like a more upright riding position. It’s a little slower on acceleration, but has the same top speed and is a very smooth ride.
If you’re taller than 6’4”, the RadRover will still work, but you may consider our RadCity 20” frame bike.
If you want to pile some kids on the back, go for the RadWagon….up to 120 lb. of precious cargo can come along with you.
Do I have to pedal? I really, really don't want to...
If you really don't want to pedal at all, and you'd like to ride more than 20 miles, you should consider an extra battery ($10). There are a lot of variables, depending on the bike, the rider, and the terrain. Call for advice!
With a 150 lb. rider gently throttling the whole way, the RadCity StepThru can easily get to Carmel and back (30 miles round trip) with battery to spare. But it's not uncommon for people who don't pedal at all to enjoy the ride so much, they go way further than planned. If so, you can either pedal back, or call us for an "in-ride battery swap." We bill these swaps at $50 per hr drive time plus $10 for the battery, so we recommend planning appropriately.
We had a blast in 2017 with Hwy 1 closed. Are you still doing rentals here?
Sorry. The bike lanes in Big Sur disappear in places, near cliffs and blind corners. It's biking for seasoned road-cyclists only. We do offer tours in the more remote parts of Big Sur for groups of experienced road-cyclists during early morning hours or at sunset. However, when there's very little traffic, the few cars that are on the road can be moving fast. Contact us to discuss details.
Can my 6-year old drive your super-powerful electric bikes?
Our recommended minimum age is sixteen. Eighteen to rent without a parent/guardian. We have non-electric bikes for kids and adults, and they're typically a better fit.
In Pacific Grove, we can govern the top-assisted-speed as low as you like. Just ask. This will allow younger children to be able to legally ride. With parental approval, we have had children as young as 12 ride our RadMini, however, we reserve the right to refuse rentals to anyone who we feel is unsafe. We haven't done this often, but we have had to make that judgement call a few times. (Full refund, of course.)
The RadMini weighs 60 lb., so a small person will feel intimidated. If you wish to plead the case for your child, give us a call. If you drop by at least an hour before your reservation, your child can do a test run (to prove to us and you that they are a responsible rider) before you commit. If you arrive after your reservation time, and your child is unable to handle the bike, we may have to still charge you for the reservation.
Most parents with younger children rent a tag-along our our RadWagon. The RadWagon has a seat on the back for 1 or 2 children. We also have a toddler seat that we can attach.